Austin James Hair
Returns & Product Concerns
AJ HAIR EXTENSIONS LLC
4701 SW College Rd, Suite 107, Ocala, FL 34474
Effective October 7, 2026
A clear route for returns and product concerns.
Unused and unopened returns: two weeks
Contact info@ajhairextensions.com within 14 calendar days after delivery to request an ordinary return. Items must be unused, unopened and in original condition, still in their original packaging with seals and all included components. Hair must not have been worn, installed, cut, colored, washed or altered for a change-of-mind return. These conditions do not remove your rights for a wrong, damaged or defective item.
Refund for an accepted ordinary return
An eligible unopened and unused return that meets the requirements above receives a refund to the original payment method after the returned item is inspected and accepted. We do not automatically substitute a replacement for that refund. An alternative may be arranged only with your agreement.
Get return instructions first
Include your order number and the item you want to return. We will provide a return reference and instructions. Authorized returns go to AJ HAIR EXTENSIONS LLC, 4701 SW College Rd, Suite 107, Ocala, FL 34474. Do not send unsolicited parcels or deliver a return to an unrelated address. Retain proof of shipment.
Return shipping
Customers are responsible for return shipping and postage, including hair returned for suspected-defect inspection, except where applicable law requires otherwise. Use tracked shipping and suitable packaging, and obtain our return instructions before sending the item. There is no restocking fee for an eligible ordinary return, and no deduction for shipping that was included in the original price.
Report suspected hair defects within 30 days
Contact info@ajhairextensions.com within 30 calendar days after delivery to report a suspected hair defect. Include your order number, the affected item and a description of the concern. Keep packaging and useful photographs, and stop using or altering the item if you suspect a defect. Do not continue installation merely to test the product. For a wrong item or transit damage, contact us as soon as reasonably possible after discovering the issue.
Suspected manufacturing defects: physical inspection
Affected hair must be physically returned for inspection of a suspected manufacturing defect using our confirmed return instructions. Photographs alone do not replace inspection. This process is separate from ordinary unopened returns. Installation alone does not establish misuse. We inspect the returned hair to determine whether the issue is a manufacturing defect, improper installation, care or another cause. We assess the actual product, reported concern and relevant information; we do not automatically deny a claim solely because professional installation occurred.
Receipt acknowledgement and inspection
We will acknowledge receipt right away when the returned hair reaches us. Inspection takes an average of two weeks after receipt. This is an average, not a guaranteed completion deadline; we will keep you informed if additional time is needed and contact you with the inspection outcome.
Confirmed manufacturing defects: replacement or refund
After physical inspection confirms a manufacturing defect, the resolution for the affected hair is a replacement or refund, subject to applicable consumer rights. We will contact you to arrange the appropriate remedy following inspection. Approved refunds are issued to the original payment method. We do not issue store credit or account credit.
Other approved refunds and cancellations
Separately, approved monetary refunds, where applicable, are issued to the original payment method and include the refunded item price and applicable tax. Your payment provider may take additional time to display the refund. A return does not include independent salon or installation-service charges. If an order cannot be shipped and is cancelled, we promptly refund the unshipped merchandise and applicable amounts paid for it. Nothing in this policy limits consumer rights that cannot lawfully be excluded.